Data Protection · Privacy
Everything you need to know about how your personal data is collected, stored, and protected on Spinay — explained here in plain English.
Six core principles we follow to protect your information
Your password and payment details are stored using 256-bit AES encryption. Even our staff cannot access this information directly.
Spinay never sells your personal information to third parties. Your data is used solely to provide our services.
We only collect the information necessary to provide our services — nothing more.
You can request to view, update, or delete your information at any time.
All communication between Spinay and your device is secured with SSL/TLS encryption, preventing any interception of your data in transit.
After account closure, data is deleted after a specified period (typically 5 years) in accordance with legal obligations.
This privacy policy applies between Spinay Gaming Ltd. ("Spinay", "we") and you. It has been made available in Bengali for your convenience. In the event of a legal dispute, the English version shall prevail.
Spinay understands that sharing personal information online is a significant decision. When you register or use the Spinay platform, you provide us with certain information. This policy explains exactly what we do with that data, who we share it with, and how long we keep it.
Spinay's privacy policy applies to our website, mobile app, and all Spinay-related services. If you do not agree to this policy, we kindly ask that you refrain from using the platform.
We believe privacy is a fundamental right — and that belief is built into every layer of how Spinay is designed.
Spinay collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
| Data Type | Example | Source |
|---|---|---|
| Identity Information | Name, Date of Birth, Gender | Registration Form |
| Contact Information | Email, Phone Number, Address | Registration Form |
| Identity Verification | NID, Passport (for KYC) | KYC Process |
| Financial Information | Mobile Banking Number, Transaction History | Payment Gateway |
| Usage Data | Game history, bet amounts, session duration | Automatic |
| Device Information | IP address, browser, operating system | Automatic |
| Communication Records | Support chat and email history | Support System |
Please note: Spinay will never ask for your mobile banking PIN or bank account password. If anyone asks you for this, know that it is not Spinay.
Spinay uses your information for the following purposes:
Spinay never sells your information to advertising companies. Your data is not a commodity.
Spinay may share your information with the following parties in limited circumstances:
In all cases above, only the minimum necessary data is shared. Spinay ensures that these third parties handle your information with appropriate safeguards.
Spinay uses industry-standard security technology to keep your data safe. Our servers are hosted in secure data centers with 24/7 monitoring.
Key Security Measures:
Data retention period: indefinitely for active accounts; typically 5 years after account closure in accordance with legal obligations. Data is securely deleted thereafter.
In the Event of a Data Breach: In the event of a security breach, Spinay will notify affected users by email within 72 hours and take immediate steps to resolve the issue.
Spinay uses cookies to enhance your experience and ensure the platform functions properly. See below for the types of cookies we use:
Optional cookies can be disabled through your browser settings, though doing so may affect the functionality of certain features.
You have the following rights regarding your personal data on Spinay:
You can request to see what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You can request that your data be deleted under certain conditions.
You can request that we stop using your data for specific purposes.
You may request your data in a structured, portable format.
You can opt out of marketing communications or object to certain processing activities.
To exercise these rights support@spinay.appto email us. We will respond within 30 days.
Spinay is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
Age verification is carried out at registration. If we find that a minor has created an account, it will be closed immediately and all collected data will be deleted.
If a parent or guardian suspects their child is using Spinay, they should contact us immediately at support@spinay.appto contact us.
While using the Spinay platform, you may occasionally be directed to pages operated by payment gateways or game providers. These third-party services have their own privacy policies.
Spinay is not responsible for the data practices of these external services. We recommend reviewing their privacy policies before using any third-party services.
Spinay may update this privacy policy at any time due to legal changes, service improvements, or business reasons.
For significant changes, you will be notified by email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
You can check the "Last Updated" date at the top of the page to know when the policy was last revised. We recommend reviewing it regularly.
If you have any questions, concerns, or requests regarding the privacy policy, please get in touch with us:
We typically respond within 3 business days. Complex requests may take up to 30 days.
Feel free to reach out in Bangla. Our support team is always ready to assist you in Bangla.
Your privacy is our top priority at Spinay. Register in a secure environment and enjoy a world-class gaming experience.
By registering, you agree to our Terms & Conditions and agreeing to the privacy policy.