Spinay Terms & Conditions — Complete Usage Policy in Bengali

Spinay is an internationally licensed online gaming platform, operated by Spinay Gaming Ltd. under a valid gaming licence.

These terms and conditions form a legally binding agreement between you and Spinay. By using the platform, you confirm that you have read, understood, and agreed to all terms of this agreement.

Spinay reserves the right to modify, suspend, or discontinue any part of the platform at any time without prior notice. However, members will be informed in advance when significant changes are planned.

The following requirements must be met to open an account on Spinay:

• Applicants must be 18 years of age or older.
• All information provided at registration must be truthful, accurate, and complete.
• Each individual may register only one account.
• Opening multiple accounts from the same household or device is not allowed.
• It is your responsibility to ensure that online gaming is legally permitted in your country.

If any incorrect or false information is found in the details provided at registration, Spinay reserves the right to close the account without verification and forfeit any funds held within it.

For KYC (Know Your Customer) verification, Spinay may request proof of identity, proof of address, or payment method verification from you at any time.

Spinay currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and Upay. The list of available payment methods is subject to change.

Before requesting a withdrawal, ensure there are no active wagering requirements on your account. Withdrawals will not be processed while a wagering requirement remains incomplete.

Withdrawals must be made to the same payment method used for the deposit. Requesting a withdrawal to a different method may require additional verification.

Spinay regularly offers welcome bonuses, reload bonuses, cashback, and special promotions. Each offer comes with its own terms and conditions.

General bonus terms & conditions:

• Every bonus comes with a wagering requirement, typically 10–35 times the bonus amount.
• There is a set timeframe to meet wagering requirements, typically 7–30 days.
• The welcome bonus is available to new members only and can be claimed once.
• The maximum withdrawal amount from bonus balance will be specified in the relevant offer.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• If bonus terms are violated, the bonus and any associated winnings will be forfeited.

Each game on Spinay operates under its own rules. It is your responsibility to familiarise yourself with the rules before you start playing.

• Game outcomes are determined by a neutral RNG (Random Number Generator) that has been verified by a third party.
• If a game result is voided due to a technical error, the bet for that round will be refunded.
• If a game is in progress when your internet connection drops, the system will automatically complete it.
• In Sports Betting, wins and losses are determined only after the official result is published.
• In Live Casino, the dealer's decision is final.

If you have a dispute regarding the outcome of any game, please contact support within 72 hours. Disputes raised after this period may not be accepted.

The following activities are strictly prohibited on Spinay:

• Abusing the bonus system or claiming bonuses through multiple accounts.
• Using computer programs, bots, or automated software to play games.
• Attempting to influence game outcomes by colluding with other players.
• Using the platform for money laundering or as a source of illegal funds.
• Attempting to hack or gain unauthorised access to Spinay's systems.
• Operating an account under a false identity or in someone else's name.
• Exploiting any bug or glitch on the platform for personal gain.

Spinay may suspend or permanently close your account in the following circumstances:

• If evidence of a terms violation is found.
• False information found during KYC verification.
• If evidence of account activity from a restricted region is found.
• Account inactive for an extended period (over 12 months).
• At your own request.

You can close your account at any time. Once any pending funds have been processed, your account will be deactivated.

Inactive accounts (no transactions for 12 months) may be charged a monthly service fee of ৳200 or 5% of the balance, whichever is lower.

Spinay believes gaming is a form of entertainment, not a solution to problems. We take responsible gaming seriously.

Responsible gaming tools available on Spinay:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooling-Off: Temporarily disable your account for a set period.
• Self-Exclusion: Permanently deactivate your account for an extended break.
• Reality Check: Regular reminders of session time and spending at set intervals.

Spinay is committed to protecting your personal information. Our Privacy Policyis explained in detail.

In Summary:

• Your information is never sold to third parties.
• Payment details are stored in encrypted form.
• User information may be disclosed to authorities when required by law.
• You have the right to request correction or deletion of your personal information.

If you have any concerns or complaints, please contact our customer support first. Over 80% of issues are resolved on the first contact.

Formal Complaints Process:

• Step 1: Reach out to our support team via live chat or email.
• Step 2: Support will provide an initial response within 48 hours.
• Step 3: Complex issues escalated to manager level — resolved within 7 business days.
• Step 4: If the matter remains unresolved, an appeal may be submitted to the licensing authority.

Spinay shall not be held liable for the following:

• Loss during a game session due to internet disconnection.
• If a game is interrupted due to server issues on the part of a third-party provider.
• Losses caused by issues with your own device or software.
• Any loss resulting from sharing your account credentials with others.
• Service disruption caused by unexpected technical failures.

Spinay's total liability in any case shall not exceed the amount you have deposited over the previous 12 months.

If you have any questions about these terms or need clarification on any point, please get in touch with us:

• Email: support@spinay.app
• Live chat: Click the chat button at the bottom right of the website
• Support hours: 24 hours, 7 days

If you speak Bangla, our support team will be happy to assist you in Bangla.